Privacy Policy

Last Updated: 1.06.2026

1. Introduction

The International Coaches Association (ICA) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you access our courses, website, and services.

2. Information We Collect

We may collect the following information:

• Full name
• Email address
• Telephone number
• Country of residence
• Professional qualifications and coaching experience
• Payment information (processed securely through third-party payment providers)
• Course progress, assessment results, and certification records

3. How We Use Your Information

We use your information to:

• Provide access to our courses and learning platform
• Verify eligibility for enrolment
• Issue certificates and maintain certification records
• Communicate important course updates
• Respond to enquiries and support requests
• Improve our services and educational programmes

4. Sharing of Information

ICA does not sell, rent, or trade personal information.

We may share information with trusted third-party service providers, including Thinkific, payment processors, email service providers, and other technology partners necessary to deliver our services.

We may also disclose information when required by law.

5. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.

6. Data Retention

We retain personal information only for as long as necessary to provide our services, maintain certification records, comply with legal obligations, and resolve disputes.

7. Your Rights

You have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your personal information where legally permitted
• Withdraw consent for marketing communications
• Request a copy of the information we hold about you

To exercise these rights, please contact us at [email protected].

8. Cookies

Our website and learning platform may use cookies and similar technologies to improve user experience, analyse website traffic, and support platform functionality.

9. Third-Party Services

Our website and courses may contain links to third-party websites. ICA is not responsible for the privacy practices of external websites or services.

10. Changes to this Privacy Policy

ICA reserves the right to update this Privacy Policy at any time. Any updates will be posted on this page.

11. Contact Information

International Coaches Association (ICA)

Email: [email protected]

Website: https://www.internationalcoachesassociation.com